Bedrijf Shell Kraków
Geplaatst op 17/12/2021
Standplaats Amsterdam
Werklocatie Amsterdam
Provincie Noord-Holland
Aantal uren per week 40 uur
Dienstverband Vast
Carriereniveau Starter
Opleidingsniveau HBO


Job description:

Job Purpose:

To liaise with drivers, hauliers, customers and scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries and process urgent orders.

Principal Accountabilities:

  • Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan
  • Manage deviation from plan, i.e. process any post schedule amendments to the shift: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered
  • Receive urgent order requests and create urgent orders within framework of delivery promise. Provide feedback of changes to planned shipments to schedulers and scheduling admin team, particularly to customers
  • Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate. Ensure any Special Instructions noted on the orders have been processed
  • Initiate surcharges for Left on Board and urgent orders to the customers. Investigate and resolve customer complaints. Ensure documentation and filing is accurate, up to date and accessible

* Continuously rotating shift system to provide 24-hour support ( 3 x 8 hr shifts per 24 hrs).


  • Experience in Distribution Customer Service or Road Delivery Operations would be an asset
  • Dutch min. B2
  • Excellent stakeholder management
  • Excellent communication and issue resolution skills
  • Resilient under pressure
  • Ability to deal with non-standard situations
  • Ability to apply proper solution under time pressure
  • Familiar with SAP or scheduling systems would be an advantage